Contact Us

Customer Information

1. Start Water & Sewer Services
2. Customer Services
   1. How to Pay Bills
   2. Online Forms
   3. Trash & Recycling
   4. Managing A Sewer Backup (PDF)
   5. Boil Water Order or Advisory
   6. Lead and Copper Rule for Drinking Water
   7. Other Services
3. Helpful Brochures
   Water Conservation
4. Rates & Deposits
   1. Utility Rates
      1. Water Rates
         1. Metered Rates & Charges
         2. Miscellaneous Charges
         3. Monthly Minimum Charge
         4. Monthly Service Charge
         5. Private Fire Protection
         6. Summer Sprinkling Rate Reduction
      2. Sewer Rates
         1. Unmetered Water Users
         2. Summer Sprinkling Rate Reduction
      3. Stormwater Rates
   2. Deposits
      Customer Deposit Information
   3. Office / Billing FAQs
5. Trash & Recycling
6. Service Area
   1. Nature Works Conservancy District
   2. Valparaiso Lakes Area Conservancy District
   3. Indiana American Water Company
   4. Damon Run Rate Increase (APPROVED BY CITY COUNCIL 7-0 NOVEMBER 25, 2024) 
      1. Damon Run History
         1. Letter to Damon Run Residents
         2. Damon Run Fact Sheet
         3. Damon Run Presentation
         4. Public Notices
         5. Ordinances
7. Bulk Water ATM
   1. Bulk Water ATM Locations
   2. Bulk Water ATM Rate Schedule
8. Main - FAQs
9. ISO - Fire Protection Class Rating
10. Community Assistance Programs

City Services Divisions

1. Financial
   1. W-9 Forms
   2. Indiana Transparency Portal
   3. Monthly Financials
      1. 2026 Financials
      2. 2025 Financials
      3. 2024 Financials
      4. 2023 Financials
      5. 2022 Financials
      6. 2021 Financials
      7. 2020 Financials
      8. 2019 Financials
      9. 2018 Financials
      10. 2017 Financials
   4. Audited Yearly Financials
2. Water Treatment
   1. Water Analysis
   2. Lead and Copper Rule for Drinking Water
   3. VCU Fluoride Commission
      1. Additional Documents on Fluoridation
      2. Question & Answer Summary
      3. Supporting Documents for Q&A
   4. Earth Day
   5. Water Quality Reports
3. Public Works
4. Water Reclamation
   1. Operations & Maintenance
   2. Laboratory
   3. Current CSO Annual Notification
5. Stormwater
   1. Stormwater Projects
   2. MS4 Program
      1. Public Education & Outreach
         Kids Corner
      2. Public Participation & Involvement
      3. Illicit Discharge Detection & Elimination
         Report Pollution
      4. Construction Site Stormwater Runoff Control
      5. Post-Construction Stormwater Management
      6. Pollution Prevention & Good Housekeeping
      7. Permits, Reports, and Agreements
      8. Utilities - MS4 FAQs
   3. Department Membership and Awards
   4. Frequently Asked Questions
   5. Stormwater Rates
6. Collections & Distribution
7. Aging Infrastructure
8. Meter and Backflow Protection

About VCS

1. Director's Message
2. VCU Guiding Principles, Mission and Values
3. VCU Strategic Plan 2018-2022
4. VCS Strategic Plan 2025-2029
5. Awards & Memberships
6. History
   1. Water Department History
      Department History
   2. Water Reclamation History