I am new to the community. What is included on my utility bill and what will the bill look like?

The services provided do vary by location. Customers inside city limits will have water, sewer, stormwater and trash services.  Click the link below to see a sample of a VCU bill.

We do not service sewer if you have a septic system.  Stormwater and Trash services are not provided for customers outside the city limits.  

Example of a City Utility Bill (PDF).

Show All Answers

1. Can I pay my bill online?
2. I am new to the community. What is included on my utility bill and what will the bill look like?
3. I see a water leak. How do I get someone to come check it out? How long will the water be off?
4. What is a boil water advisory? What should I do when a boil water advisory has been issued?
5. What is the hardness of the water? And what about iron, fluoride, and chlorine?
6. Where can I find information on how to deal with basement seepage?
7. What part of the service line is my responsibility, and what part is the Water Department?