Customer Service Billing - New Service

When signing up for new service, we require either DIRECT DEBIT or WATER SECURITY DEPOSIT to complete the request. Please review for a description of each.

DIRECT DEBIT (ACH)
A new water utility customer can forgoe the required $50.00 water security deposit by signing up for DIRECT DEBIT (ACH), our Automatic Bank Payment Service. With our free Automatic Bank Payment Service, you can have your Water and Sanitation Bills automatically paid from any participating bank, savings and loan, or credit union account and the $50.00 water security deposit is waived. We would simply need your check routing number and account number to process.

WATER SECURITY DEPOSIT
Should you not wish to sign up for our Automatic Bank Payment Service, we require a Water Security Deposit of $50.00. After twenty-four (24) months of good payment history or should you terminate services before the 24 months are up, we will refund the deposit to you.

The Water Security Deposit of $50.00 should be made out to VALPARAISO CITY UTILITIES and mailed to our office at Valparaiso City Utilities, ATTN: Customer Service, 205 Billings Street, Valparaiso, IN, 46383 within ten (10) working days. If the Water Security Deposit is not received with ten (10) WORKING DAYS, water service will be TERMINATED at the service location.

It is our policy that someone be present when our Water Service Representative turns the water on for a new account. Should this be the case, our Customer Service Representative will contact you to set up a specific time and day in with our representative will meet with you to turn on the water service. If the water service is already on, our representatvie will simply take a reading and you do not have to be present.

Not sure if your new service is within the Valparaiso City Utilities service area? Then CLICK HERE to view our Water Service Availability Map.

As always, should you have any questions, please contact our Customer Service Department at (219) 462-6174 ext. 0 Monday - Friday, 8:00 a.m. to 5:00 p.m.

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