Valparaiso City Utilities - Water Department OTHER SERVICES

Other Services

Senior Citizen Extensions-
Customers on disability or social security with a water bill due on the 1st of the month may sign a waiver form. They will not be assessed any late charges on their bill, allowing them to pay it after the first with no penalty.

High Usage Investigation-
Customers who have an increase in consumption which cannot be accounted for may call VWD to inquire about their bill. If a review of their billing history indicates a significant change, VWD will provide dye tablets for testing the toilets. If the dye tablets do not result in showing a leak in the toilet, then VWD will conduct further investigation of the home to determine the cause.

Dirty Water-
Whenever customers experience dirty water, please allow the cold water to run for about 5 minutes. If it does not clear up, please call the office at (219) 462-6174 to report the problem. After 5:00 p.m. call the 24 hour emergency phone number. If the customer has washed a load of clothes and the clothes have discolored because of the dirty water, please call for instructions.

Locates-
Requests for water line locates can be made by calling HOLY MOLY at (800) 382-5544. When calling, please provide your home phone number. State Law requires that the customer give two working days notice. There are approximately 130 miles of main within the city limits and 32 miles outside the city limits. Requests for sewer line locates can be made by calling (219) 464-2346.

Sprinkling Averages-

Do you sprinkle your lawn or cultivate a garden? Do you own a swimming pool? We offer sewer discounts for higher water summer usage for all of our residential customers. Click here for additional information....

Should you have any questions concerning any of these options, please contact our office at (219) 462-6174 extension 1310 or email Katie Woodworth.