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  1. Home
  2. My Account
  3. Customer Information
  4. Utility Divisions
  5. Our Company

  1. Home

  2. My Account

    1. Online Bill Payments
    2. VCU INTRODUCES NEW LOCKBOX SERVICES
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  3. Customer Information

    1. Start Water & Sewer Services
      1. Sign Up for New Service (Residential)
      2. Sign Up for New Service (Commercial)
      3. Sign Up for New Service (Contractor)
    2. Customer Services
      1. Lead and Copper Rule for Drinking Water
      2. Boil Water Order or Advisory
      3. Managing A Sewer Backup (PDF)
      4. Customer Service Policy Manual
      5. Customer Forms
        1. Forms to Download
        2. Online Forms
      6. Trash & Recycling
      7. Other Services
      8. Earth Day
    3. Helpful Brochures
    4. Rates & Deposits
      1. Utility Rates
        1. Water Rates
          1. Metered Rates & Charges
          2. Miscellaneous Charges
          3. Monthly Minimum Charge
          4. Monthly Service Charge
          5. Private Fire Protection
          6. Summer Sprinkling Rate Reduction
        2. Sewer Rates
          1. Unmetered Water Users
          2. Summer Sprinkling Rate Reduction
        3. Stormwater Rates
      2. Deposits
        1. Customer Deposit Information
      3. Office / Billing FAQs
    5. Trash & Recycling
    6. Conservation Tips
      1. Summer
        1. 10 Ways to Save Water Outside
        2. Hose Contaminants
      2. Toilets
        1. Additional Flush Phases
        2. Fix a Running Toilet
      3. Water Wise
        1. Cleaning
        2. Dishwasher
        3. Driveways & Cars
        4. Hoses / Irrigation Systems
        5. Lawn & Garden
        6. Pool
        7. Sinks
        8. Tubs & Showers
        9. Washing Machines
      4. Winter
        1. Prevent Frozen Pipes
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  4. Utility Divisions

    1. Administrative / Customer Service
      1. Start Water & Sewer Services
      2. Customer Services
      3. Helpful Brochures
      4. Rates & Deposits
      5. Trash & Recycling
      6. Conservation Tips
    2. Water Treatment
      1. Consumer Confidence Report
      2. Water-Builder Assistance
      3. ISO - Fire Protection Class Rating
      4. Your Water
        1. Lead and Copper Rule for Drinking Water
        2. Treatment FAQs
        3. Tap Vs. Bottled Water
        4. Water Analysis
      5. Rain Gardens
        1. Creating a Successful Rain Garden
    3. Water Reclamation
      1. Industrial Pretreatment
      2. Laboratory
      3. Operations & Maintenance
      4. Safety & Security
    4. Stormwater
      1. Stormwater Projects
      2. MS4 Program
        1. Public Education & Outreach
          1. Kids Corner
        2. Public Participation & Involvement
        3. Illicit Discharge Detection & Elimination
          1. Report Pollution
        4. Construction Site Stormwater Runoff Control
        5. Post-Construction Stormwater Management
        6. Pollution Prevention & Good Housekeeping
        7. Permits, Reports, and Agreements
        8. Utilities - MS4 FAQs
      3. Department Membership and Awards
      4. Frequently Asked Questions
      5. Stormwater Rates
    5. Collections & Distribution
      1. WATER - Builder Assistance
      2. SEWER - Builder Assistance
      3. WATER - Utility Projects
      4. SEWER - Utility Projects
      5. Water Connection Fees
      6. Sewer Connection Fees
      7. Water - FAQs
      8. Sewer - FAQS
    6. Meter and Backflow Protection
      1. Cross Connection / Backflow Prevention
      2. Automatic Meter Reading System
      3. Bulk Water ATM
        1. Bulk Water ATM Salesman Locations
        2. Bulk Water ATM Salesman Rate Schedule
    7. Financial
      1. W-9 Forms
      2. Audited 2015 Financials
      3. Audited 2014 Financials
      4. Indiana Transparency Portal
      5. VCU Financial Transparency Portal
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  5. Our Company

    1. Utility Projects
      1. Water Projects
        1. Jefferson Street Water Main Replacement Project
        2. Water Systems Upgrade
        3. Water Audit (Leak Survey)
        4. Water Conservation Program (PDF)
        5. Fire Hydrant Flushing Program
        6. VCU Fluoride Commission
          1. Additional Documents on Fluoridation
          2. Question & Answer Summary
          3. Supporting Documents for Q&A
      2. Sewer Projects
        1. Valparaiso Sewer Rehabilitation Project
        2. Utilities Master Planning 2016
      3. Water Reclamation Projects
        1. Combined Sewer Overflow Disinfection Facility
        2. Wastewater Headworks Upgrade
        3. Ultraviolet Disinfection Upgrade
      4. Storm Water Projects
    2. Builder Assistance
      1. Water - Builder Assistance
        1. Construction Specifications
          1. Water Main Specifications by Section
        2. Customer Service Line Responsibility
        3. Water Curb Box Inspections
        4. Cross Connection - Backflow Prevention
      2. Sewer - Builder Assistance
        1. New Services
        2. Sewer Service Line Responsibilities
        3. Construction Standards
        4. Connection to the Public Sewer
        5. Required Inspections
    3. Quarterly Newsletter
    4. History
      1. Water Department History
        1. Department History
      2. Water Reclamation History
    5. Service Area
      1. Nature Works Conservancy District
      2. Valparaiso Lakes Area Conservancy District
    6. Main - FAQs
    7. Utility Board
      1. Agendas & Minutes
    8. Awards
    9. Staff Directory
      1. Celebrations
        1. Anniversaries 2017
          1. Lori Schroeder Marks 40 Years of Service
        2. Anniversaries 2016
          1. Cathy Fejer Marks 30 Years
          2. Guy McDaniels Celebrates 30 Years at the Utilities
          3. Chuck Polarek Celebrates 30 Years
          4. Judy Meyers Celebrates 30 Years
          5. Al Thompson Marks 30 Years with the City
      2. Organizational Awards
        1. Groundwater Guardian Award
        2. VCU Water Dept. Certified Microbiology Laboratory
        3. IWEA Laboratory Excellence Award
        4. NACWA Silver Peak Performance Award
      3. VCU Staff Achievements
        1. M. Geskey Receives Water Wheel Award
        2. A. Kirk & T. Wampler Certifications
        3. S. Thorn Earns AWWA Scholarship
        4. Hannah Seats Named WW Laboratory Director
        5. Bob Garmon Promoted to Asst. Operations Manager
    10. Job Opportunities
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