My Account

Customer Information

1. Start Water & Sewer Services
2. Customer Services
   1. Online Forms
   2. Printable Customer Forms
   3. Trash & Recycling
   4. Customer Service Policy Manual
   5. Managing A Sewer Backup (PDF)
   6. Boil Water Order or Advisory
   7. Lead and Copper Rule for Drinking Water
   8. Other Services
3. Helpful Brochures
4. Rates & Deposits
   1. Utility Rates
      1. Water Rates
         1. Metered Rates & Charges
         2. Miscellaneous Charges
         3. Monthly Minimum Charge
         4. Monthly Service Charge
         5. Private Fire Protection
         6. Summer Sprinkling Rate Reduction
      2. Sewer Rates
         1. Unmetered Water Users
         2. Summer Sprinkling Rate Reduction
      3. Stormwater Rates
   2. Deposits
      1. Customer Deposit Information
   3. Office / Billing FAQs
5. Trash & Recycling

Utility Divisions

1. Director's Message
2. Administrative / Customer Service
   1. Start Water & Sewer Services
   2. Customer Services
   3. Helpful Brochures
   4. Rates & Deposits
   5. Trash & Recycling
3. Financial
   1. W-9 Forms
   2. Audited 2016 Financials
   3. Audited 2015 Financials
   4. Indiana Transparency Portal
   5. Monthly Financials
      1. 2019 Financials
      2. 2018 Financials
      3. 2017 Financials
4. Water Treatment
   1. Consumer Confidence Report
   2. Water-Builder Assistance
   3. ISO - Fire Protection Class Rating
   4. VCU Fluoride Commission
      1. Additional Documents on Fluoridation
      2. Question & Answer Summary
      3. Supporting Documents for Q&A
   5. Your Water
      1. Lead and Copper Rule for Drinking Water
      2. Treatment FAQs
      3. Tap Vs. Bottled Water
      4. Water Analysis
5. Water Reclamation
   1. Industrial Pretreatment
   2. Laboratory
   3. Operations & Maintenance
   4. Safety & Security
   5. Combined Sewer Overflow Annual Notification
6. Stormwater
   1. Stormwater Projects
   2. MS4 Program
      1. Public Education & Outreach
         1. Kids Corner
      2. Public Participation & Involvement
      3. Illicit Discharge Detection & Elimination
         1. Report Pollution
      4. Construction Site Stormwater Runoff Control
      5. Post-Construction Stormwater Management
      6. Pollution Prevention & Good Housekeeping
      7. Permits, Reports, and Agreements
      8. Utilities - MS4 FAQs
   3. Department Membership and Awards
   4. Frequently Asked Questions
   5. Stormwater Rates
7. Collections & Distribution
   1. WATER - Builder Assistance
   2. SEWER - Builder Assistance
   3. WATER - Utility Projects
   4. SEWER - Utility Projects
   5. Water Connection Fees
   6. Sewer Connection Fees
   7. Water - FAQs
   8. Sewer - FAQS
8. Meter and Backflow Protection
   1. Cross Connection / Backflow Prevention
   2. Automatic Meter Reading System
   3. Bulk Water ATM
      1. Bulk Water ATM Salesman Locations
      2. Bulk Water ATM Salesman Rate Schedule

Our Company

1. Staff Directory
   1. VCU Staff Achievements
2. Utility Projects
   1. Storm Water Projects
   2. Utilities Master Planning 2016
3. Builder Assistance
   1. Water - Builder Assistance
      1. Construction Specifications
         1. Water Main Specifications by Section
      2. Customer Service Line Responsibility
      3. Water Curb Box Inspections
      4. Cross Connection - Backflow Prevention
   2. Sewer - Builder Assistance
      1. New Services
      2. Sewer Service Line Responsibilities
      3. Construction Standards
      4. Connection to the Public Sewer
      5. Required Inspections
4. History
   1. Water Department History
      1. Department History
   2. Water Reclamation History
5. Service Area
   1. Nature Works Conservancy District
   2. Valparaiso Lakes Area Conservancy District
6. Main - FAQs
7. Utility Board
   1. Agendas & Minutes
8. AWWA Wendell LaDue Utility Safety Award
   1. Awards & Memberships