My Account

Customer Information

1. Start Water & Sewer Services
2. Customer Services
   1. Online Forms
   2. Printable Customer Forms
   3. Trash & Recycling
   4. Customer Service Policy Manual
   5. Managing A Sewer Backup (PDF)
   6. Boil Water Order or Advisory
   7. Lead and Copper Rule for Drinking Water
   8. Other Services
3. Helpful Brochures
4. Rates & Deposits
   1. Utility Rates
      1. Water Rates
         1. Metered Rates & Charges
         2. Miscellaneous Charges
         3. Monthly Minimum Charge
         4. Monthly Service Charge
         5. Private Fire Protection
         6. Summer Sprinkling Rate Reduction
      2. Sewer Rates
         1. Unmetered Water Users
         2. Summer Sprinkling Rate Reduction
      3. Stormwater Rates
   2. Deposits
      1. Customer Deposit Information
   3. Office / Billing FAQs
5. Trash & Recycling
6. Service Area
   1. Nature Works Conservancy District
   2. Valparaiso Lakes Area Conservancy District
7. Bulk Water ATM
   1. Bulk Water ATM Salesman Locations
   2. Bulk Water ATM Salesman Rate Schedule

Utility Divisions

1. Director's Message
2. Financial
   1. W-9 Forms
   2. Indiana Transparency Portal
   3. Monthly Financials
      1. 2020 FINANCIALS
      2. 2019 Financials
      3. 2018 Financials
      4. 2017 Financials
   4. Audited Yearly Financials
3. Water Treatment
   1. Consumer Confidence Report
   2. Water Analysis
   3. Lead and Copper Rule for Drinking Water
   4. VCU Fluoride Commission
      1. Additional Documents on Fluoridation
      2. Question & Answer Summary
      3. Supporting Documents for Q&A
4. Water Reclamation
   1. Operations & Maintenance
   2. Laboratory
   3. Combined Sewer Overflow Annual Notification
5. Stormwater
   1. Stormwater Projects
   2. MS4 Program
      1. Public Education & Outreach
         1. Kids Corner
      2. Public Participation & Involvement
      3. Illicit Discharge Detection & Elimination
         1. Report Pollution
      4. Construction Site Stormwater Runoff Control
      5. Post-Construction Stormwater Management
      6. Pollution Prevention & Good Housekeeping
      7. Permits, Reports, and Agreements
      8. Utilities - MS4 FAQs
   3. Department Membership and Awards
   4. Frequently Asked Questions
   5. Stormwater Rates
6. Collections & Distribution
7. Meter and Backflow Protection

Our Company

1. ISO - Fire Protection Class Rating
2. History
   1. Water Department History
      1. Department History
   2. Water Reclamation History
3. Main - FAQs