Contact Us

Customer Information

1. Start Water & Sewer Services
2. Customer Services
   1. Online Forms
   2. Printable Customer Forms
   3. Trash & Recycling
   4. Customer Service Policy Manual
   5. Managing A Sewer Backup (PDF)
   6. Boil Water Order or Advisory
   7. Lead and Copper Rule for Drinking Water
   8. Other Services
3. Helpful Brochures
4. Rates & Deposits
   1. Utility Rates
      1. Water Rates
         1. Metered Rates & Charges
         2. Miscellaneous Charges
         3. Monthly Minimum Charge
         4. Monthly Service Charge
         5. Private Fire Protection
         6. Summer Sprinkling Rate Reduction
      2. Sewer Rates
         1. Unmetered Water Users
         2. Summer Sprinkling Rate Reduction
      3. Stormwater Rates
   2. Deposits
      1. Customer Deposit Information
   3. Office / Billing FAQs
5. Trash & Recycling
6. Service Area
   1. Nature Works Conservancy District
   2. Valparaiso Lakes Area Conservancy District
   3. Indiana American Water Company
7. Bulk Water ATM
   1. Bulk Water ATM Salesman Locations
   2. Bulk Water ATM Salesman Rate Schedule
8. Main - FAQs
9. ISO - Fire Protection Class Rating

Utility Divisions

1. Financial
   1. W-9 Forms
   2. Indiana Transparency Portal
   3. Monthly Financials
      1. 2020 Financials
      2. 2019 Financials
      3. 2018 Financials
      4. 2017 Financials
   4. Audited Yearly Financials
2. Water Treatment
   1. Consumer Confidence Report
   2. Water Analysis
   3. Lead and Copper Rule for Drinking Water
   4. VCU Fluoride Commission
      1. Additional Documents on Fluoridation
      2. Question & Answer Summary
      3. Supporting Documents for Q&A
3. Water Reclamation
   1. Operations & Maintenance
   2. Laboratory
   3. 2019 Combined Sewer Overflow Annual Notification
   4. 2018 Combined Sewer Overflow Annual Notification
4. Stormwater
   1. Stormwater Projects
   2. MS4 Program
      1. Public Education & Outreach
         1. Kids Corner
      2. Public Participation & Involvement
      3. Illicit Discharge Detection & Elimination
         1. Report Pollution
      4. Construction Site Stormwater Runoff Control
      5. Post-Construction Stormwater Management
      6. Pollution Prevention & Good Housekeeping
      7. Permits, Reports, and Agreements
      8. Utilities - MS4 FAQs
   3. Department Membership and Awards
   4. Frequently Asked Questions
   5. Stormwater Rates
5. Collections & Distribution
6. Meter and Backflow Protection

About VCU

1. Director's Message
2. VCU Guiding Principles, Mission and Values
3. VCU Strategic Plan 2018-2022
4. Awards & Memberships
   1. ERA Laboratory of Excellence Award
   2. Hydrant Hysteria 2020 Winners!
   3. AWWA Wendell LaDue Utility Safety Award
5. History
   1. Water Department History
      1. Department History
   2. Water Reclamation History