What is included on my utility bill?

The services provided do very by location.  Customers inside city limits will have water, sewer, stormwater and trash services. CLICK HERE to view a sample of a VCU bill.  We do not service sewer if you have a septic system.  Stormwater and trash services are not provided for customers outside the city limits.   

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1. What is included on my utility bill?
2. How do I start service/have service transferred into my name?
3. How do I get service out of my name?
4. What is considered a minimum bill for water and sewer?
5. Can I pay my bill online?
6. Do I have to pay for sewer when I water my lawn or fill my pool?
7. What if I cannot pay my bill by the shut off date?