VCU is responsible for the meter itself and from the street to the curb box. The homeowner is responsible from the curb box to the house and throughout, including the meter horn set that is attached to the meter.
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All main breaks are considered an emergency situation. If the water leak or main break is sited during office hours (Monday - Friday, 8:30 a.m. - 4:30 p.m. CT), please call the main office at 219-462-6174, ext. 0. If outside regular business hours, please call 219-462-6174 and select the emergency prompt. A repair crew will be dispatched as soon as possible.
A "Boil Water Advisory" is a notification issued as a preventative measure. Boil water advisories are distributed if there is a possibility of bacterial contamination in the drinking water system that could make you sick. If one is issued, it is recommended that all potable water be boiled for five (5) minutes before consuming or cooking with it. To learn more about Boil Advisories and how to handle them . CLICK HERE
A 3-foot clear space must be maintained around the circumference of all fire hydrants (unless otherwise approved or required).
- Lakes Area Conversancy District? 219-464-3770 (LAC)
- Shorewood Forest? 800-492-8373 (Indiana American Water)
- South Haven? 800-492-8373 (Indiana American Water)
- Wheeler? 800-492-8373 (Indiana American Water)
Extreme and extended cold weather can cause water pipes to freeze and possibly burst due to the pressure build up. To prevent this, it is advised to run your water at a trickle until the weather breaks. You can also open a cabinet doors located under your bathroom and kitchen sinks to allow heat circulation to those pipes. Click here for additional Cold Weather Advice.