Sign Up for New Service (Commercial)

Request New Service

CLICK HERE to request new service.

When signing up for new service, we require either direct debit or water security deposit to complete the request. Please review for a description of each.


A new water utility customer can forgo the required $65* water security deposit by signing up for direct debit (ACH), our Automatic Bank Payment Service. With our free Automatic Bank Payment Service, you can have your Water and Sanitation Bills automatically paid from any participating bank, savings and loan, or credit union account and the $65* water security deposit is waived. We would simply need your check routing number and account number (PDF) to process.


Should you not wish to sign up for our Automatic Bank Payment Service, we require a Water Security Deposit of $65 and our Valparaiso City Utilities Service Agreement Form. Your deposit will be credited to your account after 9 months of good payment history or applied to your final bill.

The Water Security Deposit of $65 should be made out to Valparaiso City Utilities and mailed to our office at:

Valparaiso City Utilities
Attention: Customer Service
205 Billings Street
Valparaiso, IN 46383

Deposits should be mailed within 10 working days. If the Water Security Deposit is not received within 10 working days, water service will be terminated at the service location.

Representative Must Be Present

It is our policy that someone be present when our Water Service Representative turns the water on for a new account. Should this be the case, our Customer Service Representative will contact you to set up a specific time and day in which our representative will meet with you to turn on the water service. If the water service is already on, our representative will simply take a reading and you do not have to be present.

Utility Bill Explanation

Your utility bill includes water, sewer, stormwater, and trash pickup. You will not pay for stormwater and trash pickup if your business is located outside city limits and will not pay for sewer if your business has a septic system. View our City Utility bill (PDF).

CLICK HERE for the Utility Billing Rates.

DEPOSIT Rate Explanation

The * symbol indicates a standard 3/4 inch meter. Large meters require larger deposits. CLICK HERE for additional deposit size and cost information.

As always, should you have any questions, please contact our Customer Service Department at 219.462.6174 ext. 2 Monday - Friday, 8:30 AM to 4:30 PM.